Mark Sherer and Angelle M. Sander (eds.)Clinical Handbooks in NeuropsychologyHandbook on the Neuropsychology of Traumatic Brain Injury201410.1007/978-1-4939-0784-7_11
© Springer Science+Business Media, LLC 2014
Social Communication Interventions
(1)
Department of Psychology/Neuropsychology, TIRR Memorial Hermann, Houston, TX, USA
(2)
Department of Physical Medicine and Rehabilitation, Baylor College of Medicine, Houston, TX, USA
Abstract
Interventions that address social communication abilities are of key importance in the rehabilitation of persons with traumatic brain injury (TBI), due to the impact of social competence on social and occupational outcomes. This chapter will review various interventions that have been utilized to address social communication difficulties after TBI. The first section of the chapter outlines the typical social communication changes observed in TBI and will clarify the scope of skills encompassed by the term social communication abilities. This will be followed by a brief review of the extant literature linking social communication to social and occupational functioning. A review of the interventions that have been used and evidence of their effectiveness is then presented, followed by a case illustration to outline clinical applications of social communication interventions for persons with TBI.
Keywords
Social skillsCommunicationInterventionsSocial cognitionInterventions that address social communication abilities are of key importance in the rehabilitation of persons with TBI [1, 2]. Social communication abilities are at the core of social competence and impact functional outcomes after injury, such as social integration, employment, marital relationships, and perceived family stress [3–5]. In fact, emotional, social, and behavioral impairments, including changes in social communication functioning, are more predictive of the level of participant restriction following TBI than are cognitive and physical impairments [6]. Social support is consistently found to relate to life satisfaction [7, 8] and therefore, interventions that address social communication, which may have the potential to impact social integration outcomes and increase available social support, are significant components of rehabilitation efforts that center on community integration and enhanced quality of life after TBI.
Social Communication Abilities and Traumatic Brain Injury
While social communication impairments impact social integration and functional outcome for persons with a variety of disabilities, there is no universally accepted definition of social skill [9]. Ylvisaker [10] stated that socially skilled people are “people that are able to affect others positively and with the effect they intend, and who are capable of being affected positively by others the way the others would like to affect them.” Social communication involves sending and receiving messages to and from others. Framed as an information-processing model of social competence, this includes three skill areas: receptive abilities, processing abilities, and sending abilities [11]. Social communication abilities include a variety of general competencies, in addition to specific verbal and nonverbal skills, and must be considered in relation to specific contexts and communication partners. Context includes the physical setting, the sociocultural demands of the situation, and one’s relationship to the conversational partner(s) (e.g., friend, co-worker, stranger, neighbor, doctor).
While there are distinguishable theoretical differences between constructs such as social skills, pragmatics, and behavioral self-regulation, there is considerable overlap in a practical sense [12]. Receptive social communication abilities can be thought to include emotion perception and theory of mind [abilities that allow us to accurately predict the thoughts and feelings of others based on affective cues (facial expressions, tone of voice, etc.), content of speech, and knowledge of context] [13]. Processing abilities include abilities to generate alternative interpretations of social stimuli, as well as alternative potential response to such social situations. Sending skills include the various verbal and nonverbal behaviors that are executed to send messages to others.
Cognitive and behavioral changes following TBI can impact these abilities in a number of ways. Egocentricity, concreteness of thought, impulsivity, perseveration, rigidity, poor planning, reduced initiation, slowed processing speed, reduced generativity, impaired self-monitoring, and impaired self-regulation may be observed following TBI [1, 14]. These impairments are thought to translate into social communication deficits such as: insensitivity to others, sudden topic shifts, overtalkativeness, tangentiality, overly familiar or inappropriate comments, repetition and reliance on set expressions, impoverished speech, reduced initiation of social interaction, and literal interpretation of others’ statements [9, 15].
Problems with social communication skills following TBI are thought to be consequent to both cognitive and personality changes that may result from injury to brain structures, although premorbid ability, emotional reactions to disability, and environmental factors are also likely to play significant roles in shaping social outcomes after injury [16, 17]. Focal injuries in TBI, such as contusions and hematomas, occur primarily on the orbital and lateral surfaces of the frontal and temporal lobes of the brain, which are particularly vulnerable to injury due to trauma because of their proximity to the bony protuberances of the skull [18–20]. Associations between injury to these structural areas and abilities related to social communication functioning have been found by numerous investigators. Ventral frontal lobe injury has been linked to impairments in inhibition and inefficiency in learning from consequences [21, 22]. Impaired social perception has been linked to frontolimbic structures, which are vulnerable to injury in TBI [23–25]. Diffuse axonal injuries are thought to contribute to the most common cognitive impairments experienced following TBI, namely problems with slowed processing, attention and memory functioning, and executive dysfunction [26, 27]. Slowed processing speed and attentional difficulties are thought to affect social communication abilities by contributing to reduced comprehension of information, slowed rated of speaking, long pauses within conversation, and difficulty staying on topic in group discussion. These examples, highlighting areas of typical injury following TBI, illustrate some of the reasons why social communication impairments are commonly observed in persons with moderate to severe traumatic brain injury (TBI).
Importance of Social Communication Abilities to Functional Outcomes
Social communication abilities have been shown to play an important role in affecting the degree to which individuals with TBI participate in social and occupational roles after injury. Social competence assists in attaining acceptance of peers and family members, aids in the development and maintenance of friendships and intimate relationships, and allows individuals to adjust to the varying social demands of school, work, and community settings.
Social Communication Abilities and Social Integration
Social isolation is an all too common consequence following injury, at least among individuals with moderate to severe TBI. Several studies have demonstrated decreasing social network size and loss of pre-injury friendships over time, with loneliness often reported as the greatest difficulty for persons with TBI [28, 29]. Social communication functioning has been specifically associated with reduced social integration in several studies. Discourse measures (analyses of language behavior such as syntax, vocabulary, conversational skills, cohesion) have been shown to be related to social integration measures [30]. Performance on social communication measures accounted for a significant amount of variance in social integration outcomes after adjusting for executive functioning measures, age, and education in a sample of persons with chronic TBI [5]. In individuals tested more acutely after TBI, social communication variables accounted for a significant amount of variance in social integration measures, after accounting for demographic and injury-related variables [31].
Social Communication Abilities and Employment
Return to employment following TBI is often a major goal of rehabilitation efforts and is viewed as evidence of successful outcome. Social, behavioral, and emotional factors have been demonstrated to play a major role in post-injury vocational status. Brooks and colleagues identified conversational skills as a major predictor of failure to return to work following severe TBI, in addition to personality problems, behavioral disorders, and cognitive status. [3] Stambrook and colleagues found that psychosocial and emotional sequelae were significant predictors of vocational status, in addition to age and pre-injury vocational status. [32] Sale and colleagues found that the most common causes of job separation in persons with TBI were “interpersonal difficulties,” “social cue misperception,” and “inappropriate verbalization.” [33] Persons with TBI that failed to return to work were rated by informants as displaying significantly more adverse personality changes and were rated as significantly less socially skilled by independent raters [34]. Performance on social communication measures accounted for a significant amount of variance in occupational outcomes after adjusting for executive functioning measures, age, and education in a sample of persons with chronic TBI [5].
Social Communication Abilities and Marital Relationships
Marital satisfaction following TBI can also be largely influenced by personality, social, and behavioral changes in the person with TBI. Rosenbaum and Najenson found that compared to wives of veterans with spinal cord injuries, wives of head-injured veterans reported greater negative changes in marital and family life that were attributed to personality changes of the spouses with brain injury [35]. Liss and Willer found that interpersonal disturbances and role changes negatively impacted marital relationships for persons with TBI and their spouses [36]. The presence of behavioral problems, such as social aggression, was found to be a powerful predictor of psychological distress in spouses of persons with TBI [37]. Gosling and Oddy found that over half of the female partners of men with severe TBI reported that their partner “felt like a stranger.” [38]
Social Communication Abilities and Family Burden
Perceived burden by family members has been strongly related to social, personality, emotional, and behavioral changes in persons with TBI. Early studies by Thomsen found that personality changes tended to overshadow problems in cognitive and neurophysical functioning as determinants of family burden [39, 40]. Brooks and Aughton also found that behavioral and emotional changes in the persons with TBI outranked cognitive changes in contributing to family burden, and similar results have been found across a number of studies [41]. Kreutzer and colleagues found that family members of persons with TBI reported both elevated distress and impaired family communication functioning when compared to normal controls [42]. Less socially skilled persons with TBI showed less positive affect and required more effort from their family member to maintain the problem-solving interaction, which was interpreted to suggest that extra burden is placed on family members of individuals with social skill deficits [43].
In this brief review of the literature, it is readily apparent that social communication functioning has a significant impact on social participation and disability after TBI. Given the significance of social competence, interventions designed to improve social skill functioning are of key importance in brain injury rehabilitation.
Interventions for Social Communication Skills Following TBI
Interventions intended to improve social skills functioning have been validated for use for several clinical conditions over the years, including schizophrenia, social anxiety, and developmental disabilities [44–46]. Despite the substantial body of research conducted since the late 1970s that has reported both that social communication abilities are commonly affected and that decreases in social integration occur after TBI, the number of empirical studies that have examined the effectiveness of social communication interventions in this population is relatively small. More recently, however, social cognition, social communication, and social communication interventions have become the foci of an increasing body of laboratory and clinical research [47, 48].
In a review of the literature conducted by Struchen, a total of 19 peer-reviewed studies were identified that evaluated the effectiveness of social communication interventions for individuals with acquired brain injury (ABI) [49]. Thirteen of these studies were either case studies or case series involving a total of 19 persons with TBI. Two additional case studies involved one individual with anoxic brain injury. Six group studies were identified involving a total of 56 persons with ABI, with three such studies involving a mixed case sample. Studies identified employed a variety of treatment approaches, however, feedback, self-monitoring, modeling, behavioral rehearsal, role-play, and social reinforcement were commonly used components. Since that review, two additional randomized clinical trials (RCTs) that directly address social communication abilities [50, 51] and one feasibility trial [52] have been published. In addition, several studies have explored alternative foci for intervention, such as centering on emotion perception [53, 54] and working with the communication partner [55, 56]. The following reviews several of the social communication interventions that have been used and presents information about their effectiveness.
Individual Interventions for Social Communication after TBI
Interpersonal Process Recall
In the first published RCT of a social communication intervention for persons with ABI, Helffenstein and Wechsler [57] compared the impact of an interpersonal process recall (IPR) treatment to a nontherapeutic attention control. IPR is a training method that was originally developed for education of counselors and focused on insights into the counselor–client and teacher–learner relationship [58–60]. This approach utilizes videotape playback of various situations to stimulate recall of the various dynamics that are involved in interpersonal communication. In a typical format, the client–counselor interaction is videotaped, and then a second counselor reviews the videotape with the client to discuss client-recalled feelings or to elaborate on the meanings of various aspects of the communication [60]. The proposed advantages of the IPR method for addressing social communication abilities for persons with TBI include: immediate and direct feedback, which is particularly important when memory difficulties are present; the opportunity for the person with TBI to provide self-feedback and receive the perspectives of others; flexibility of the approach to cover various content and communication goals; opportunities for generation of alternative behaviors, modeling, rehearsal, and role-play; individualized attention; and the ability to utilize videotape of conversational exchanges in naturalistic environments as well as clinic-based conversation samples. In addition, this individual approach can be utilized in a variety of treatment settings (e.g., rural communities, general rehabilitation service settings, etc.) where a group treatment format may be less feasible.
The IPR therapeutic approach also allows for the individualized targeting of specific social communication goals, including the flexibility to focus on all three aspects of social communication: receiving, processing, and sending skills. For example, social cue perception, can be addressed within the IPR framework through a focus on observing the listener during videotape playback, followed by overt monitoring, modeling, and role-play within the treatment session. Processing skills, such as difficulty in generating communication alternatives, can be enhanced through the mutual recall and generation of alternatives within the therapy setting, which is a key aspect of the IPR approach. Finally, the IPR approach provides great opportunities for addressing expressive social communication skills, with immediate feedback available within the treatment structure and multiple opportunities for modeling and role-play.
In Helffenstein and Wechsler’s study, 16 individuals with “nonprogressive” brain injury were randomized to receive either 20 h of IPR treatment or 20 h of nontherapeutic attention [57]. Treatment for the IPR group consisted of 20 sessions involving: (1) participation in a videotaped interaction, (2) structured review of the taped interaction with feedback provided by self, conversational partner, and therapist, (3) development of alternative skills, (4) modeling, and (5) rehearsal. At post-treatment assessment, those receiving IPR treatment reported significantly reduced anxiety and improved self-concept. More importantly, the IPR group participants were rated to have significantly greater improvement in specific interpersonal skills by both treating professional staff members and independent observer raters who had been masked to treatment condition. Additionally, communication improvements were maintained at a 1-month follow-up period for a small subset of the study sample for whom data were available. Strengths of this early study included its randomized controlled design, use of independent outcome ratings, reliance on multiple measures to assess effectiveness of the intervention, and multiple methods to assess generalization of skills to outside-of-treatment settings. However, characterization of the small study sample was limited as to definition of injury etiology and severity, a clear description of the sample selection (e.g., consecutive series, convenience sample), and details of treatment procedures for each condition. Despite these limitations, results of this study were encouraging, particularly given the positive results for interpersonal skill improvements noted for the treated group by masked raters in nontreatment settings.
While this is the only published study exploring the use of IPR in addressing social communication after ABI, it is noted that this type of approach, or variations of this approach, are widely utilized in clinical settings. An ongoing clinical trial designed to replicate the Helffenstein & Wechsler [57] study with a larger, more clearly defined sample using a manualized approach to treatment is currently underway and may provide additional information about the utility of the IPR approach for persons with TBI [61].
Other Individual Interventions: Case Studies
There are a few case studies presented in the literature with fairly strong methodological rigor which show the impact of individually delivered interventions for specific social communication abilities in patients with more chronic TBI (all participants were greater than 18 months post-injury). In an early study, either feedback or self-monitoring procedures were provided to two individuals in a group setting using other-administered or self-administered colored light cues (“red” for negative and “green” for positive) in response to communication behaviors in a multiple baseline across treatment design, with nontreatment baseline sessions conducted prior to beginning the intervention [62]. Conversational behaviors, as rated by independent observers, improved to within the range of a comparison group of noninjured individuals for both patients during implementation of both feedback and self-monitoring conditions showing an impact from the intervention; however, there was a failure to generalize to nontreatment conditions. This may have been due to the limited number of treatment sessions provided. Unfortunately, there was lack of further follow-up to assess maintenance of treatment effects after the second set of treatment sessions.
Self-monitoring was used to learn conversational skills with female peers for two adult men with severe TBI [63]. The men were trained to count the numbers of specific target behaviors (compliments, asking others, and self-disclosure) that they performed when interacting with female peers; however, no specific instructions to increase or decrease these behaviors was provided. The study was conducted in a multiple baseline across behaviors design with each conversational behavior addressed in a different stage to training. Both participants in the program showed an increase in the number of compliments and “asking other” communication behaviors that fell within the range of communication behaviors exhibited by a noninjured comparison group. Decreases in self-disclosure were also noted for these participants, however there was greater variability in performance and self-disclosing statements were still observed with greater frequency than performed for a social comparison group. Results were maintained over a 1-month follow-up period for the participant that had such data available.
Giles and colleagues showed the impact of a focused feedback intervention where the goals of treatment were to reduce verbosity and circumstantial speech in a 27-year-old man [64]. The intervention consisted of verbal instruction regarding the rationale for behavior change with an emphasis on the phrase “short answers” to cue concise responses. Half-hour sessions were provided 5 days per week for a 1-month period, with cues for “short answers” and “permission to think before responding” given at least twice per treatment session. During each session, the following tasks were practiced: (1) responses to questions for which the patient was to respond with 1-word answers, (2) responses to questions with specific content that would require brief answers, and (3) unstructured conversation. Verbal praise was uses as an immediate social reinforcement for successfully completed tasks, with “time out on the spot” used for failure to complete tasks successfully. Significant main effects were revealed using ANOVA for single-subject design for question type and time period (baseline, treatment, post-treatment), but no significant interactions were observed. Use of one-word responses to structured questions showed the greatest improvement and was significantly better than attempts to provide brief responses to semi-structured questions. Interestingly, performance at follow-up was significantly better than at baseline assessment, suggesting some maintenance of gains.
In a case series of four individuals with chronic TBI, Brotherton and colleagues conducted a skills training program that was individualized to target communication behaviors identified for each participant during baseline assessment, with utilization of a multiple baseline across behaviors methodology [65]. The skills training program was conducted in 1-h sessions provided twice weekly and contained the following components: role-play, increasing understanding of the rationale for changing the target behaviors, modeling the correct behaviors, behavioral rehearsal, videotape feedback on performance, and social reinforcement of correct behaviors. Results showed that two of the four participants demonstrated clear improvements and maintenance of improvements over a 1-year follow-up for motoric communication behaviors (e.g., posture, self-manipulation), and some improvements during training for verbal behaviors, although maintenance of such improvements was limited. The other two participants had variable findings, with no evidence of improvements in performance on the target behaviors at 1-year follow-up.
Group Interventions
Randomized Clinical Trials
Group interventions for treating social communication impairments following TBI are a common component of many post-acute rehabilitation programs [66]. These group interventions typically present a set of important social skills (e.g., greeting another person), and train clients to perform these skills correctly, and are likely best suited for therapy clients with similar rehabilitation goals. The inherent advantages of group interventions are that there are enhanced opportunities for feedback and observation of others’ communication styles [50].
In a more recent RCT study of a group intervention for social communication functioning following TBI, Dahlberg and colleagues randomized 52 adults, ranging in age from 18 to 65 who were at least 1 year post-injury, to either a group social skills intervention or to a waitlist control [50]. The intervention included twelve 90-min group sessions offered weekly during which a structured curriculum was followed, with group size limited to eight participants per group. The intervention was designed to utilize co-group leaders from different clinical backgrounds to facilitate collaboration and varying perspectives; to emphasize self-awareness and self-assessment to enhance goal-setting; to use group process to support interactions, feedback, problem-solving and social support; and to focus on generalization of skills through involvement of a friend or family member. Initial sessions addressed self-assessment and goal-setting; intermediate sessions targeted instruction of strategies for communication goals, feedback, and practice of skills; and the latter sessions emphasized generalization of skills and problem-solving. Results of this study revealed a significantly more improved performance at 12-week follow-up evaluation on seven of ten independently rated communication rating scales for those in the treatment group as compared to the no-treatment group. In addition, self-ratings of social communication skill were significantly improved as compared to controls at this time point. However, ratings of these abilities by significant others did not show significant group differences. In addition, group differences on secondary outcomes (self- or other-report measures of social integration, productivity, satisfaction with life) were not statistically significant. Inspection of change over time for the combined treatment and deferred treatment groups revealed significant improvements above baseline performance on nine of ten independently rated communication subscales, self-reported social communication skills, and on self-, other-, and group leader-rated individualized goals as measured by goal attainment scaling (GAS) methodology. At 6-month follow-up evaluation, maintenance of gains were demonstrated with six of ten rating scales, and self-reported social communication abilities, individualized goal performance, and satisfaction with life were significantly better than baseline performance. Strengths of this study included randomized design, multiple social communication outcome measures, independence of both communication partners and communication raters for key outcome measures, analyses using both per-protocol data and intent-to-treat models, careful delineation of the participant flow and study design, and use of multiple follow-up time points. Limitations of this work included somewhat vague criteria for study eligibility regarding level of social communication impairment required for inclusion, missing data for the primary outcome measure for a large percentage of cases (25 % missing for repeated measures analyses), and lack of a nontherapeutic attention control, which makes it unclear to what extent the treatment impacted function as compared to nonspecific treatment effects. However, given the strength of the initial findings, this approach is described as a model within the American Congress of Rehabilitation Medicine Brain Injury-Interdisciplinary Special Interest Group’s (ACRM BI-ISIG) manual presenting evidenced-based cognitive rehabilitation interventions [67].
McDonald and colleagues published findings of a RCT for social communication intervention involving 39 persons with severe, chronic ABI [51]. These participants were randomized to receive a social skills training program, a social activity program (nontherapeutic attention control), or to a waitlist control condition. The social skills training program included once weekly sessions for 12 weeks, which included 2 h of manualized group component to train social behaviors (such as greetings, introducing self and other, topic selection, etc.) and 1 h of training on social perception (including emotional perception and understanding of social inferences). In addition to the 3 h of group therapies, participants each received 1 h of individualized therapy with a clinical psychologist to address personally identified issues such as self-esteem, anxiety, or depression. The social activity program included 12 weekly 4-h sessions focused on group social activities, such as cooking, crafts, and board games. Results revealed that social activity alone did not lead to improved performance on any outcome variables as compared to waitlist controls. Participants in the skills training group were noted to have improved functioning on partner-directed behaviors, specifically with relation to self-centered behavior and partner-involvement behavior as compared to the other groups. However, no significant treatment effects were observed for social perception or emotional adjustment outcomes, nor were there effects observed for self- or other-report measures of social functioning. The authors concluded that social skills interventions produced circumscribed improvements, particularly with direct measure of social behavior. The lack of significant improvement in social perception and emotional adjustment were not entirely unexpected and may be due to the fact that participants selected for study participation were those with social communication behavioral deficits, and may or may not have had significant difficulties with social perception or emotional adjustment. Since baseline performance for some would fall within the normal range, the ability to demonstrate improvements would have been restricted.
Future studies would benefit from employing selection of participants with specific skill difficulties (i.e., social perception impairments, poor emotional adjustment) to assess more directly the ability to improve as a result of treatments designed to impact these abilities. Despite having a fairly rigorous design, several limitations are noted for this study. Attrition rates for the study led to reduced power, which was further impacted as effect sizes were smaller than anticipated. Another issue was that authors utilized reassignment to treatment condition as some subjects were unable to attend for scheduling reasons the group to which they were initially randomly assigned. Given the small numbers, the ability to use a more conservative intent-to-treat methodology would have eliminated any potential treatment effects, so this was not done.
Prospective Cohort Studies
In addition to a more rigorous randomized clinical trial methodology, several cohort studies examining the impact of social communication interventions have been published. Johnson and Newton conducted a prospective study of a group of ten individuals that participated in a group that met for 90 min each week over a 1-year period [68]. Group sessions were divided into two parts: the first half involved the entire group meeting as a whole to consider a specific issue and the latter half would consist of smaller breakout groups to allow for more detailed individual work. Sessions consisted of a review of the previous meeting, introduction of a specific topic, discussion of the main issues, practice on specific issues, role-play, and feedback from peers and therapists. Finally, generalization was encouraged by developing social opportunities that would allow for group members to work on the selected skills in real-world social settings. Following treatment, there were no significant group changes on measures of social adjustment, social performance, social anxiety, or self-esteem. However, categorical analysis revealed that while only one participant performed within the range of a normal social comparison group at pre-treatment, six individuals performed within this range at post-treatment assessment. This study had several methodological problems, including multiple statistical tests with small sample size, limited generalization attempts, and an intervention that would likely be impractical for clinical use given its year-long involvement.
Wiseman-Hakes et al. conducted a group intervention for six adolescents with ABI, four of whom were less than 8 months post-TBI, one of whom was 8 years post-TBI, and one of whom had ABI of unspecified etiology [69]. These six participants participated in an intervention of Sohlberg and colleagues “Improving Pragmatic Skills in Persons with Head Injury” [70] modified for use with a group. Four modules were taught: initiation, topic maintenance, turn-taking, and active listening, and each module consisted of an awareness phase, a practice phase, and a generalization phase. The intervention emphasized repetition, consistency, and feedback, with peers providing feedback and cueing. Significant improvements were found for ratings of pragmatic communication skills made by independent observers in nontreatment contexts for participants following treatment, and these improvements were maintained at 6-month follow-up. Given that the majority of participants were less than 8 months post-injury and no control group was utilized for the study, it is unclear to what extent changes reflect the effects of intervention versus spontaneous recovery.
Braden and colleagues conducted a cohort study with pre–post intervention and follow-up assessments as a feasibility study to explore whether a group social communication intervention that had demonstrated effectiveness in a TBI cohort without complications would be effective for a sample of persons with TBI with co-morbid neurological or psychiatric conditions [50, 52]. Participants were 30 individuals with TBI who were at least 1 year post-injury and had identified social communication impairments. In this cohort using paired t-tests, participants showed significant improvements in self- and other-ratings of social communication behaviors, in goal attainment scale achievement, and in self-reported satisfaction with life. Gains on behavioral rating measures of social communication did not reach statistical significance, nor did measures of awareness or social participation. This study suggests the potential for social communication interventions to be used in a broader population of persons with TBI and warrants further investigation.

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