In this text we have included chapters on administration, training, interviewing, and noncoercion and have tried to emphasize the importance of engaging the patient in his or her care. But do we practice what we preach? Do we and our colleagues engage with patients on a very real, human level from the moment of the first encounter? Do we support, train, and certify our PES security staff, clerical staff, and other persons who meet patients at the front door? Do we actively involve patients and their families in the development of their treatment plans, and address advanced directives? If patients are temporarily out of control, do we help them regain control over themselves? When patients are waiting long periods of time between clinician contacts, do we explain what we are doing, why we are doing it, and how long it will take? Or do we take over control without explanation, never to give it back? Do service leaders train themselves and their staff to recognize and understand countertransference, to keep from acting out unproductively in provocative situations? Do we strike the best possible balance between a patient’s right to safety and personal dignity? Are peer support specialists used as widely as they should be to sensitize clinicians to what it feels like to be a patient? Has every practitioner thought through what it would be like to receive coercive treatment or how the sound of staff members laughing might be misinterpreted? Do service leaders effectively advocate for the resources required to handle surge volumes that outstretch service capacity and cause care to suffer?